Terms & Conditions

Home: Welcome

Last updated: November 4, 2026

These Terms & Conditions apply to your use of the Lux Dental website, operated for our dental clinic in Vancouver, British Columbia.

Please read these terms before using the website. They address website use and do not replace the separate information, agreements and informed-consent discussions involved in receiving dental care.

1. General dental information

Website content is provided for general information about our clinic, services and oral health.

It is not a diagnosis, a personalized treatment recommendation or a substitute for an examination and advice from a qualified healthcare professional who understands your circumstances.

Do not disregard professional advice or delay seeking care because of something you have read on this website.

2. Dental care and professional relationships

Browsing this website or sending a general enquiry does not, by itself, establish a dentist-patient relationship.

Recommendations about your care depend on an appropriate assessment, your health history and a discussion with the treating dental professional.

Any treatment requires the applicable clinical assessment and informed-consent process. Website terms do not provide consent to treatment or limit the professional obligations owed to patients.

3. Appointment requests and online booking

Appointment requests submitted through website forms, email or other enquiry channels are subject to availability and confirmation by our team.

An appointment is confirmed when our team or the booking system provides confirmation. If you are unsure whether your appointment is confirmed, please call 604-670-1256.

Please provide accurate contact details so we can respond to your request.

If you need to cancel or reschedule, contact our team as soon as possible. Our team can explain the clinic’s current appointment, cancellation and missed-appointment policies.

4. Urgent concerns and emergencies

Website forms, email and online messages are not intended for emergency assistance and may not be monitored continuously.

For an urgent dental concern, call 604-670-1256. If our clinic is unavailable, seek assistance from an available urgent dental or medical care provider.

For a life-threatening emergency, call 911 or go to the nearest emergency department.

5. Treatment information, results and estimates

Descriptions of dental treatments explain general options. A service described on the website may not be suitable for every patient.

Treatment suitability, risks, benefits, alternatives, timing and costs must be discussed with the treating dental professional.

Photographs, testimonials and examples describe individual experiences. They do not guarantee that another patient will have the same outcome.

Any fees, estimates, promotions or payment information displayed on the website are subject to the applicable conditions and confirmation with our team. Insurance coverage and benefit eligibility are determined by the relevant insurer or program.

6. Professional referrals and diagnostic services

Referral information and forms provided through our website are intended to help healthcare professionals coordinate services with our clinic.

Submitting a referral does not guarantee acceptance, an appointment time or the suitability of a particular diagnostic procedure. Our team may need additional information before arranging the requested service.

Referring professionals must have appropriate consent or other lawful authority to share patient information and should provide only information relevant to the referral.

Contact our team if you need assistance arranging an appropriate way to transfer clinical information.

7. Responsible website use

You agree to use this website lawfully and responsibly.

You must not:

Submit information you know is false or impersonate another person.
Submit another person’s personal information without appropriate authority.
Attempt to access restricted systems or information without authorization.
Introduce malicious software or interfere with the website’s security or operation.
Use website forms to send spam, abusive material or unlawful content.
Copy or reuse website material in a way that infringes intellectual property rights.

8. Website content and intellectual property

Unless otherwise identified, website text, designs, graphics, photographs and other materials belong to Lux Dental or are used with permission.

You may view the website and print reasonable portions for your personal, non-commercial use. Referring healthcare professionals may download and use referral forms for their intended purpose.

Reproducing, distributing, modifying or using other protected material for commercial purposes requires permission from the relevant rights holder, except where permitted by law.

Third-party names, trademarks and logos remain the property of their respective owners.

9. Third-party websites and services

Our website may link to external websites or services, including online booking platforms, social media, maps and educational resources.

These services are operated by third parties and may have their own terms and privacy policies. Please review them before using the service or submitting information.

A link does not mean that Lux Dental controls or guarantees every statement, feature or practice of the linked service. Where a provider handles personal information on our behalf, our responsibilities remain governed by applicable privacy law.

10. Privacy and electronic communications

Our Privacy Policy explains how we handle personal information associated with website use, enquiries, referrals and patient care.

Please avoid submitting detailed health information, payment-card details or identification documents through general website enquiry forms or ordinary email unless our team has directed you to an appropriate method.

Acceptance of these website terms does not replace any separate privacy, marketing or treatment consent required by law.

11. Website accuracy and availability

We take reasonable care when preparing website content, but information may occasionally be incomplete, outdated or affected by technical errors.

We may update, correct or remove content and temporarily suspend website features when necessary. We do not guarantee uninterrupted access or that every page will always be free of errors.

Please confirm information that is important to a treatment, appointment or financial decision directly with our team.

Nothing in these terms excludes legal rights that cannot lawfully be excluded, limits our professional responsibilities for dental care or prevents you from making a complaint to an appropriate regulator.

12. Governing law

These website terms are governed by the laws of British Columbia and the federal laws of Canada applicable there, subject to any mandatory legal protections that apply to you.

13. Changes to these terms

We may update these terms when the website, services or applicable requirements change. The current version will be posted on this page with an updated date.

Changes to website terms do not replace the separate consent or agreements required for dental treatment.

14. Contact us

For questions about these website terms, contact:

Lux Dental
1631 Davie Street
Vancouver, BC V6G 1W1
Canada

Telephone: 604-670-1256
Email: info@lux-dental.ca

Open Mon - Sat